Shipping & Returns

Shipping

Orders are shipped from Portugal via CTT registered mail. Once your order is sent you receive a tracking number to follow its journey.

Shipping Costs

Portugal: 5€
Europa: 10€
Rest of the world: 15€

Please note your country may apply custom fees to your order. The payment of these fees are your responsibility. If you decide not to pay, the order will be returned and no refunds will take place.

Delivery

It takes around 5-8 days for the illustrations to be printed. You’ll be informed via email about all the details. As soon as the print is ready it will be sent to you.

Delivery times

Portugal: 1-5 business days
Europe: 5-10 business days
Rest of the world: 10-15 business days

(These are indicative delivering times for the main destinations and do not include the customs clearance time, if necessary.)

What if my purchase doesn’t arrive?

It is unlikely that your product will not arrive safely with you, but if that does happen, please email here. Meow Meow by Cat retains proof of postage for every shipped item.

Returns Policy

I do hope that your are very happy with what you receive.  If you are not then please get in touch immediately.

Items can only be returned if they were purchased from this website. If there’s any problem with your order please contact me here.

You can return your items within 14 days of receipt. Return shipping costs are your responsibility. Each item must be in its original condition, otherwise the refund can’t take place.

Refunds and exchanges cannot be made in the following cases:

– Custom/Personalized items;
– Incorrect address information provided by you;
– You didn’t pick up the package;

We hope that you find the website easy to use, but please feel free to email here if you have any problems.

Thank you for shopping with me!